Overview | Goals | Action Options | Pitfalls | Different Viewpoints | Cases | Contacts | References

When schools regard their relationship with families as a partnership in which school and home share responsibility for children's learning, the result is an increase in the levels and types of parent involvement as well as the support that families demonstrate for the school. When this partnership is extended to include the larger community, the benefits are greater yet. Perhaps most important is that when responsibility for children's learning is shared by the school, home, and community, children have more opportunities for meaningful, engaged learning. Students are able to see the connection between the curriculum in the school and the skills that are required in the real world.

A partnership approach gives families and community members greater opportunities to determine options for school involvement, to participate in the wide range of involvement activities, and to assume key roles and responsibilities in school-improvement efforts, including participation in the school's decision-making processes. If a partnership is to succeed, it must be based on "mutual trust and respect, an ongoing exchange of information, agreement on goals and strategies, and a sharing of rights and responsibilities" (Ballen & Moles, 1994). Schools must be willing to involve parents, families, and the community at deeper levels and to support their participation.

Support for family and community involvement begins with school administrators. Their willingness to recruit parents and community members for school tasks, to listen to other people's viewpoints, and to share decision making provides a necessary foundation for all school-family-community partnerships. Williams and Chavkin (1989) note that administrative support can be provided through funding that is made available from the district office budget; materials, space, and equipment used in promoting family and community involvement; and people designated to carry out programs.
School administrators are instrumental in providing teachers with professional development in family and community involvement. Such professional development is a critical part of effective partnerships. All school staff need to develop the necessary skills for working effectively with parents and families. Typically, very little preservice time is devoted to preparing teachers in family involvement. The school district or system can take the lead in offering teachers professional development on collaborating with parents and families, learning about family dynamics and nontraditional family structures, improving two-way communication between school and home, reducing barriers to family involvement, and understanding diverse cultures (Ballen & Moles, 1994).
Administrators also can encourage other approaches to help the school expand its ability to work with families. One activity is for parents or community volunteers to help teachers and other school staff develop an awareness of the school families and the community in which the school is located. "Parents in some schools, for example, take teachers on Community Walks that introduce teachers to the local neighborhood and help them understand the lives of their students outside of school," note Funkhouser and Gonzales (1997). Another activity is involving school staff in action research. In this approach, teams of teachers meet monthly in small groups to study school-family-community relationships, discuss efforts to involve families and the community, and devise strategies to improve their own practice (Davies, 1991).
After the groundwork has been laid with school staff, schools can begin to establish school-family-community partnerships through the creation of an action team that is committed to developing a comprehensive family-involvement program. This team is a collaboration of teachers and other school staff, administrators, students, parents, and community members. Members of the team bring their own perspectives, experiences, and skills to the project. They are responsible for the following tasks: conducting a needs assessment, developing goal statements, identifying strategies to meet the goals, developing implementation plans, and using evaluation tools.
A needs assessment is a vehicle used to determine the needs and current level of satisfaction of school staff and families regarding the school's family-involvement opportunities. It also asks all respondents to describe additional programs and practices that would be of value to them. A needs assessment typically takes the form of a survey, which can be a simple questionnaire asking parents' opinions on the school's current involvement practices and how welcome they feel in the school, or a more detailed parent involvement inventory asking for feedback from school staff as well as parents. The use of telephone interviews and school meetings also can ensure that a greater percentage of families will provide their input into the process. Goals and policies for school-family-community partnerships then can be developed based on real needs and strengths, not perceived ones, increasing the chances for a successful program built on what is already working.

After analyzing the results of the needs assessment, the action team can develop goals for the school's involvement program. Agreement on a few basic goals can lead to the development of a family involvement policy. The assessed needs of the school, families, and the community help the team to determine what a policy should include. A family involvement policy generally reflects the school's commitment to a partnership approach and to ongoing communication between the school, families, and the community. It also can establish guidelines for the types and levels of involvement programs that the school will support. In addition, this involvement policy can clarify the school's priorities in generating an outreach approach to all families, developing parent education and support programs, providing professional development programs for school staff, and creating formal partnerships with agencies and businesses in the community. Some school-family-community partnerships also develop a learning compact, a written commitment that defines the goals, expectations, and responsibilities of schools, parents, families, and the community. A learning compact ensures that all stakeholders share responsibility for the education of children.
The next task of the action team is selecting the types of involvement programs that will help the school reach its goals. Specific programs and activities should reflect the partnership approach. Successful family-community involvement can take many forms--helping children at home, volunteering in the classroom, participating in decision making at the school, serving on school boards and committees, and promoting bond issues in the community. Deciding on the partnership programs or activities that best suit each school or district is determined by the situation in the school community; there is no specific program that will work for all schools. "Effective strategies for partnerships differ from community to community, and the most appropriate strategies for a particular community will depend on local interests, needs, and resources," note Funkhouser and Gonzales (1997).
To help educators develop programs that promote family and community partnerships, the National Network of Partnership Schools (1997) describes Joyce Epstein's framework of six types of involvement:
- Parenting: Assisting families with parenting and child-rearing skills, and assisting schools in understanding their families.
- Communicating: Developing effective communication from home-to-school and school-to-home.
- Volunteering: Creating ways that families can be involved in the school or school programs and effective methods of recruitment.
- Learning at home: Linking families with their children's curriculum through learning activities that can be done at home, as well as homework.
- Decision making: Including families as decision makers, advocates, members of school councils, and committees.
- Collaborating with the community: Coordinating services in the community with family needs, and providing services to the community.
Communication is an important part of any involvement program. The action team needs to develop strategies to ensure that two-way communication occurs on a regular basis between school and home and between school and community. "If families are to be involved as true partners in their children's education, it is important to provide ongoing opportunities to hear their concerns and comments as well as providing them information," notes Moles (1996). Strategies for personal contact can include home visiting, establishment of a parent center and a parent liaison to coordinate involvement efforts, telephone communication, and parent-teacher conferences. Strategies for written communication can include introductory and year-end letters to parents and students, parent-teacher contract letters, notes for keeping in touch, and classroom newsletters. When schools serve familes who are from a diversity of cultures or who have limited English-speaking skills, special consideration must be given to communication; a good beginning is to provide information on school policies and programs in materials that are jargon-free and written in the preferred language of the families. When schools serve families who have low literacy skills, teachers may wish to use cassette tapes instead of written material to communicate with parents and caregivers.

On the basis of the needs assessment, the action team may determine that the involvement program will include parent and family education on such topics as parenting skills, helping children learn at home, skills improvement, and assuming new roles in the school. Schools that share teaching and learning strategies enable parents and family members to reinforce the efforts of teachers. If parents and families understand how to relate classroom activities to home activities, students are more likely to see the connection between school learning and life beyond school. By making this type of commitment, the members of the action team--who represent the school, the parents, and the community--emphasize that they regard learning as a shared responsibility.
Volunteering can be encouraged by the school and the action team. Volunteers should be valued for their efforts in whatever capacity they are able to participate. A lack of time or academic skills on the part of parents and caregivers should not be interpreted as a lack of interest. Even minor participation can be the basis for greater involvement later (Eastman, 1988). Any form of family involvement becomes more difficult when the parent's personal experience with school has been negative, however. Before many parents and caregivers can be enlisted as supporters of the school, they must begin to see the school--and education--as valuable. To encourage their participation, schools can create positive experiences so parents realize that school is a place where they are welcomed and able to acquire needed skills. (Refer to the Critical Issue "Creating the School Climate and Structures to Support Parent and Family Involvement.")
Collaborating with the community leads to the development of partnerships with selected community organizations and agencies. These partnerships promote the sharing of information and resources that are helpful to students and families. Community groups, cultural organizations, volunteer organizations, businesses, senior groups, and religious organizations can provide cultural, recreational, and extracurricular opportunities so that children's lives are enriched. A broad base of community involvement contributes to awareness and support for the activities and learning taking place in the school.
Community partnerships also can help schools address family concerns. Because growing numbers of children come from households in which all the adults are employed outside the home, families may be looking to schools for assistance with child-care needs. Community organizations can provide child care, after-school programs, assistance with homework, and parenting education programs. Often the living conditions of families are so severe that they must be addressed before parents have the time or energy to devote to school concerns. Partnerships with community agencies can make health and social services, such as medical care and counseling, available to students and families through the school. (Refer to the Critical Issue "Restructuring Schools to Support School-Linked Services.")
The success of the action team's efforts to develop family-involvement strategies is a barometer of whether the school climate welcomes parent participation in other decision-making roles. For example, the school can encourage families and community members to participate in decision-making activities through representation on various committees or local school councils. Funkhouser and Gonzalez (1997) note that families and community members can "share ideas and help make decisions on school policies related to the budget, teacher and principal hiring, schoolwide plans, and parent involvement activities." Parent and community involvement in school-based governance makes the school more accountable to the community. Shields (1994) notes the importance of including families and the community in school reform efforts:
By taking a collaborative approach to the development of a family-involvement program, schools can form successful partnerships with families and community groups to improve the educational achievement of all students. The synergy resulting from such partnerships creates greater benefits than each group working individually. "With frequent interactions between school, families, and communities," notes Epstein (1995), "more students are more likely to receive common messages from various people about the importance of school, of working hard, of thinking creatively, of helping one another, and of staying in school" (p. 702). As a result, school-family-community partnerships enable students and families to produce their own successes.

- Schools, families, and community members collaborate by forming an action team to establish a family involvement program.
- Schools work with families and the community to define a wide array of ways in which families and community members can be involved in the school.
- Educators identify activities that are mutually meaningful and valuable to the school, students, parents, families, and community members.
- Schools create in-school experiences for family members that are positive, welcoming, and responsive to family needs.
- Schools emphasize two-way communication between school and home and between school and the community.
- Schools examine the possibility of redefining themselves as community learning centers that offer educational, social, and recreational activities to adults as well as to children.
- Schools reach out to community constituencies--senior citizens, clergy, business, media--and solicit their support and involvement.
- School personnel receive professional development in the areas of communicating with parents and caregivers, assessing family needs, and serving as members of planning groups.
- Students benefit from the partnership of school, family, and community through improved achievement, more positive attitudes and behavior, improved self-esteem, and better attendance.

- Learn about the development and implementation of parent and community involvement programs and how creating new relationships with families, parents, and communities supports learning and makes school more relevant to students' lives.
- Offer professional development to school staff on communication skills, using volunteers in the school, and home visiting.
- Convene an action team comprising parents and family members, teachers and other school staff, administrators, community members, and students to brainstorm ideas for family and community involvement, implement programs, and determine the next steps for improvement.
- Explore guidelines for family involvement programs, such as the National Standards for Parent/Family Involvement Programs developed by the National Parent Teacher Association.
- Develop a needs assessment to determine the needs of the school, students, and families. The needs assessment can take the form of a questionnaire or parent involvement inventory to survey staff and families regarding the school's current promotion of family and community involvement.
- Adopt a family involvement policy stating the school's willingness and desire to work in partnership with parents, families, and the community.
- Work with parents, families, teachers, and community members to develop a learning compact.
- When developing an involvement program, consider factors such as program design, implementation, evaluation, and methods to reach all families.
- Develop involvement strategies that are appropriate to the school's community setting--rural or urban. (For rural schools, refer to Parent and Community Involvement in Rural Schools [Maynard & Howley, 1997]. For urban schools, refer to Improving the School-Home Connection for Low-Income Urban Parents [Ascher, 1988] and Building a Successful Parent Center in an Urban School [Yates, 1993].)
- Make a point to introduce school policies and programs to families at the beginning of the school year. This is the key time to provide families with welcome letters, information packets, school calendars, and home-school handbooks.
- Establish two-way and ongoing communication between school and home. Such communication might include introductory and year-end letters to parents and students, parent-teacher contract letters, notes for keeping in touch, telephone communication, and classroom newsletters. Contact should be ongoing, designed to share good as well as bad news, and in various formats. All methods of communication need to be easily understood, jargon-free, and in a language spoken by the family at home.
- Be aware that language can be inclusive or exclusive. When addressing letters sent home, use "Dear Parents and Caregivers" to include the families of children being raised in nontraditional family settings.
- Reach out to involve parents and families in the school. (Refer to the Critical Issue "Supporting Ways Parents and Families Can Become Involved in Schools.")
- Develop personal contact with parents and families through parent-teacher conferences, home visiting, and parent liaisons.
- Create a parent center, or place in the school that parents and families can call their own. Equip it with comfortable furniture, a phone, a coffeepot, and resource materials.
- Provide opportunities for families and the community to visit the school. Open houses, classroom observations, class parties, and school social activities are welcoming occasions.
- Help parents and caregivers understand their roles in building a strong parent/school relationship, such as getting to know a child's teacher, asking questions, spending time in school activities, and monitoring homework.
- Offer workshops to parents and families on school-related issues as well as parenting issues. Some topics might include effective parent-teacher conferences and increasing student motivation to learn.
- Use special programs and practices to involve families at the school. These strategies might include informal school-family gatherings, workshops, programs to promote family involvement at the secondary school, and strategies for involving families of children with special needs.
- Learn about what educators can do to foster parent involvement; develop strategies for involving the "hard-to-reach" parent and special groups, such as parents with limited English skills, single parents, nontraditional families, and fathers.
- Encourage parents and community members to share their skills and experiences with students as part of classroom activities.
- Offer programs that provide useful skills or personal enrichment activities to involve parents and caregivers who previously had negative personal experiences at school.
- Develop a program to provide information to parents and caregivers whose first language is not English. Make sure that the program involves staff members and school volunteers from diverse backgrounds so that families feel comfortable asking questions or reaching out to a contact person.
- Use cassette tapes to convey school information to parents and caregivers who have low literacy skills.
- Acknowledge the families' diverse cultures in the school setting by teaching with a multicultural perspective and using multicultural content integration in various subject areas.
- Involve the family not only at the elementary level but also at higher levels. Work toward parent, family, and community involvement in the middle grades and parent involvement at the secondary school level.
- Make the school building available to parents and community residents for educational, recreational, and social activities. Schools often are centrally located and considered neutral territory. As residents begin to use the school for adult education classes, summer concert programs, holiday parties, and community resource fairs, they can learn about the educational program and are likely to become advocates for the school.
- Offer community leaders an opportunity to support community and family involvement in education and demonstrate community commitment.
- Reach out to engage community groups (such as service organizations, churches and religious groups, and cultural organizations), social service agencies, and businesses in true collaboration on behalf of children and families. Work with community groups at integrating community services for young children and their families. (Refer to the Critical Issues "Establishing Collaboratives and Partnerships" and "Restructuring Schools to Support School-Linked Services.")
- Regularly assess family involvement efforts using questionnaires, telephone interviews, meetings, and discussions to learn which efforts are most productive and to improve those that are not.
- Evaluate the school's partnership approach by using a checklist of quality indicators to determine evidence of success.

The school culture may marginalize the role of parents and families and create an environment that discourages participation. Inconvenient hours, inaccessible personnel, communication that uses educational jargon, and unwelcoming visiting procedures all can be barriers to parent and family involvement. To assess the situation, schools can survey parents' opinions through a questionnaire. Together, schools can work with parents and families to develop strategies for overcoming barriers to parent involvement.
Sometimes a school will adopt a new family-involvement program and overlook the many ways parents and families presently are participating in the school. An inventory of current efforts by parents within the school should be done before new programs are undertaken. Members of existing parent groups--such as PTA, PTO, or Booster Club--should be invited to work with school personnel in defining new family-involvement efforts.
Every school has several activist parents. It becomes easy to call on them whenever a parent representative is needed. Special efforts need to be made to broaden the list of parents who represent the school, perhaps using more active parents to recruit others.
Although parent and community members do not expect to get paid a salary, they rarely stay involved if their efforts are not appreciated. A successful volunteer program "pays" participants by providing them with new skills and knowledge and finding ways to show appreciation to volunteers.
The task of establishing and overseeing an effective family and community involvement program is too large to be an add-on to anyone's staff assignment. The strongest programs rely on a parent liaison or parent-involvement coordinator who networks with families and the community, plans programs, assists teachers, and develops materials.
When the school building is shared by a number of organizations in the community, several issues arise. A plan must be developed for coordinating activities, providing additional maintenance services, and establishing procedures for the use of materials and equipment.

Other educators think that if schools begin to give parents a greater say about their children's education, parents will think they have the expertise to make decisions regarding curriculum or the choice of textbooks. These educators do not want parents to challenge the school's professional autonomy and judgment. They believe it is best to keep a healthy distance between parents and the school lest the parents attempt to run the school.
Some parents prefer the domains of school and home to be discrete. They believe that they are perfectly capable of carrying out their parental responsibilities without the interference of institutions such as schools. They may find the school's overtures of help to be an intrusion rather than assistance. When a school begins providing health services, offering recreational programs, and promoting certain parenting practices, these parents may believe the school is usurping their role as parents. In some cases, however, such activities may encourage the parent to allow the school to assume responsibilities formerly held by the parent.

- Atenville Elementary School, Harts, West Virginia, developed the Parents as Educational Partners program to overcome the geographic isolation of families in this rural coal-mining community.
- Buffalo Public Schools, Buffalo, New York, a large urban district, opened the Buffalo Parent Center to increase family involvement.
- Cane Run Elementary School, Louisville, Kentucky, in which many students are eligible for free or reduced-price lunches, established a Family Resource Center and involves families in decision making.
- Christopher Columbus Family Education Academy, New Haven, Connecticut, a public school with a large number of Latino students, developed the Parents as Educators program, opened a parent center, and collaborates with families and the community.
- Community School District #3, New York, New York, emphasizes family and community involvement through parent/child learning activities, parent education, family advocacy and decision making, and connections to cultural organizations and social service agencies.
- Ferguson Elementary School, Philadelphia, Pennsylvania, serving an inner-city area of low-income families, has a full-time school-community coordinator, a parent center, Parent Involvement Committee, and adult education classes.
- Fort Worth Independent School District, Fort Worth, Texas, involves families and community members in school-based decision making. It also developed Project C3, a partnership between the school, the chamber of commerce, and business leaders.
- Hueco Elementary School, El Paso, Texas, which serves low-income families on the rural outskirts of town, developed a parent volunteer program and encourages families to participate in school improvement efforts. It also offers programs for families such as parenting classes, a community health-education program, citizenship class, English as a second language, and computer classes.
- Maine School Administration District #3, Thorndike, Maine, uses high-tech communication strategies to involve families in a geographically dispersed, rural school district.
- Minneapolis Public Schools, Minneapolis, Minnesota, developed the Volunteer Services/Family Partnerships program to increase family involvement.
- Rodney B. Cox Elementary School, Dade County, Florida, is a full-service school in a small town that offers social services, a parent involvement office, General Educational Development (GED) classes, and a literacy program.
- Roosevelt High School, Dallas, Texas, which serves minority families, addressed barriers to family involvement by hiring a parent liaison and using telephone calls and home visits.
- Stockton Unified School District, Stockton, California, a racially diverse urban district, provides a Parent Resource Center and a parent liaison and encourages families to volunteer as mentors.
- Veazie Street Elementary School, Providence, Rhode Island, opened a Family Center to enhance the partnership between the school, its families, and the community.
- Wendell Phillips Visual and Performing Arts Magnet School, Kansas City, Missouri, involved parents and families in schoolwide restructuring through the Accelerated Schools approach.

Center on School, Family, and Community Partnerships
Johns Hopkins University
3505 N. Charles St.
Baltimore, MD 21218
(401) 516-8800; fax (401) 516-8890
Contact: Joyce Epstein, Director
E-mail: jepstein@csos.jhu.edu
WWW: http://www.csos.jhu.edu/p2000/center.htm
Communities In Schools (CIS)
1199 N. Fairfax St.
Alexandria, VA 22314
(703) 519-8999
Contact: Neil Shorthouse
E-mail: nshorthouse@cisnet.org
or Linda Harrill
E-mail: lhcisnc@aol.com
WWW: http://www.cisnet.org
Family Support America
20 N. Wacker Drive, Suite 1100
Chicago, IL 60606
(312) 338-0900; fax (312) 338-1522
WWW: http://www.familysupportamerica.org/content/home.htm
National Association of Partners in Education (NAPE)
901 N. Pitt St., Suite 320
Alexandria, VA 22314
(703) 836-4880; fax (703) 836-6941
E-mail: NAPEhq@NAPEhq.org
WWW: http://napehq.org/
National Coalition for Parent Involvement in Education (NCPIE)
1201 16th St. N.W., Box 39
Washington, DC 20036
(202) 822-8405; fax (202) 872-4050
Contact: Sue Ferguson
E-mail: ferguson@iel.org
WWW: http://www.ncpie.org/
National Network of Partnership Schools
Johns Hopkins University
3003 N. Charles St., Suite 200
Baltimore, MD 21218
(410) 516-8818; fax (410) 516-8890
Contact: Beth S. Simon, Dissemination Director
E-mail: nnps@csos.jhu.edu
WWW: http://www.csos.jhu.edu/p2000
National Parent Teacher Association (PTA)
330 N. Wabash Ave., Suite 2100
Chicago, IL 60611-2571
(312) 670-6782
Contact: Patricia Yoxall, Director of Public Relations
E-mail: info@pta.org
WWW: http://www.pta.org/index.stm
Parents as Teachers National Center
2228 Ball Drive
St. Louis, MO 63146
(314) 432-4330; fax (314) 432-8963
Contact: Sue Stepleton, President
E-mail: patnc@patnc.org
WWW: http://www.patnc.org
Partnership for Family Involvement in Education
(formerly Family Involvement Partnership for Learning)
600 Independence Ave., S.W.
Washington, DC 20202-8173
(800) USA-LEARN or (202) 401-0091; fax: (202) 205-9133
E-mail: Partner@ed.gov
WWW: http://pfie.ed.gov/
Project Success
North Central Regional Educational Laboratory
1120 E. Diehl Road, Suite 200
Naperville, IL 60563-1486
(630) 649-6500; fax (630) 649-6706
Contact: Greg Hall
E-mail: ghall@ncrel.org
WWW: http://www.ncrel.org/projectsuccess/
Responsive Schools Project
Institute for Responsive Education
Northeastern University
50 Nightingale Hall
Boston, MA 02115
(617) 373-2595; fax (617) 373-8924
Contact: Amy Marx, Project Director
E-mail: a.marx@nunet.new.edu
WWW: http://www.resp-ed.org/

This Critical Issue was researched and written by Judith G. Caplan, director of Early Childhood and Family Education at North Central Regional Educational Laboratory in Oak Brook, Illinois.
Date posted: 1998
info@ncrel.org
Copyright © North Central Regional Educational Laboratory. All rights reserved.
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